Privacy Policy | propelpips

3.1 Introduction

PropelPips respects user privacy and is committed to handling personal data responsibly, lawfully, and transparently. This Privacy Policy explains what data we collect, why we collect it, how we use it, how we may share it, how long we may retain it, and the choices available to users.

By using the PropelPips website, client dashboard, trading evaluation services, support channels, forms, payment flows, verification services, or related systems, users acknowledge this Privacy Policy.

3.2 Personal Data We May Collect

We may collect the following categories of personal data:

A. Identity and Account Data

Full name
Email address
Phone number where provided
Country or region
Date of birth where required for eligibility or verification
Username, account ID, challenge details, dashboard profile

B. Verification and Compliance Data

KYC/identity verification status
Government ID details processed through approved verification providers where applicable
Proof-of-address status where required
Liveness/selfie verification results where required
Sanctions, fraud, duplicate-account, and compliance screening indicators where lawful and applicable

C. Payment and Transaction Data

Purchase records
Invoice and billing details
Payment status and transaction references
Wallet or crypto transaction references where crypto payments are supported
Chargeback, dispute, and refund history

We do not intentionally store full card details or sensitive payment credentials where payment is handled by external payment processors.

D. Trading and Programme Data

Account size and programme type
Trading history and simulated performance data
Orders, positions, gains, losses, equity, drawdown, and rule-compliance metrics
Reward requests and payout-related records
Compliance review notes related to account use

E. Technical and Device Data

IP address
Browser and device information
Operating system
Login timestamps
Session logs
Security, anti-fraud, and access-control signals
Cookies and similar tracking technologies, where enabled

F. Communications

Support tickets
Emails and chat messages sent to PropelPips
Feedback, complaints, requests, and dispute communications

3.3 Purposes of Data Processing

We may use personal data to:

Create and manage user accounts
Provide access to evaluation services, dashboards, and platform tools
Process purchases, invoices, refunds, and payment confirmations
Assess evaluation performance and rule compliance
Review and process reward eligibility and reward requests
Conduct KYC, fraud prevention, abuse detection, and risk reviews
Prevent duplicate accounts, payment abuse, copy trading abuse, or other prohibited activities
Provide customer support and respond to requests
Send service-related notifications and account updates
Improve website security, service reliability, and user experience
Comply with applicable legal, tax, accounting, regulatory, or dispute-resolution obligations

3.4 Legal Basis and Consent

Where applicable law requires it, PropelPips will rely on a valid legal basis for processing personal data, such as:

User consent
Performance of a service or contract requested by the user
Compliance with legal obligations
Prevention of fraud, misuse, or security threats
Legitimate business interests where permitted by applicable law

Where consent is used, users may withdraw consent through the available support or account channels, subject to legal or operational limits where data must be retained for compliance, dispute handling, fraud prevention, or service records.

3.5 How We Share Personal Data

We may share personal data only where reasonably necessary with:

Payment processors and transaction service providers
Identity verification and KYC vendors
Cloud hosting, database, email, analytics, security, and infrastructure providers
Trading platform, dashboard, and account administration service providers
Professional advisers such as legal, accounting, or compliance consultants
Authorities, regulators, law enforcement, or dispute-resolution bodies where required by law or valid request
Acquirers or successors in connection with a merger, restructuring, or sale of business assets, subject to appropriate safeguards

We do not sell personal data to advertisers.

3.6 International Processing

Depending on the tools and service providers used, personal data may be processed in countries other than the user’s country of residence. PropelPips will take reasonable steps to use service providers and safeguards appropriate to the nature of the data and applicable law.

3.7 Data Retention

PropelPips may retain personal data for as long as reasonably necessary to:

Provide services and maintain user accounts
Review trading activity and reward eligibility
Process refunds, disputes, and chargebacks
Meet legal, accounting, tax, fraud prevention, and compliance obligations
Resolve complaints and enforce agreements

Retention periods may vary by data type and legal requirement. Data that is no longer required may be deleted, anonymised, or securely archived where appropriate.

3.8 User Rights

Subject to applicable law, users may request:

Access to personal data held by PropelPips
Correction or updating of inaccurate information
Erasure of personal data where applicable
Withdrawal of consent where processing relies on consent
Information about how personal data is used
Grievance redressal through the designated support channel

Requests may be submitted through the official support email or ticketing channel published on the website. PropelPips may request identity verification before acting on data-rights requests.

3.9 Security Measures

PropelPips aims to use reasonable administrative, technical, and organisational safeguards to protect personal data against unauthorised access, misuse, alteration, disclosure, or destruction.

These measures may include:

Access controls
Password protections
Role-based permissions
Secure hosting providers
Logging and monitoring
Restricted internal access where appropriate

No system can be guaranteed to be completely secure, but PropelPips will work to reduce risks and respond appropriately to incidents.

3.10 Cookies and Analytics

PropelPips may use cookies or similar technologies to:

Maintain login sessions
Remember user preferences
Analyse website performance
Improve platform functionality
Prevent fraud and abuse

Users may be able to control cookies through browser settings or a cookie notice where implemented.

3.11 Children

PropelPips services are intended only for users who meet the minimum legal age required to enter into the service agreement in their jurisdiction. PropelPips does not knowingly provide evaluation services to minors where prohibited by law.

3.12 Privacy Contact and Grievances

Questions, requests, or complaints relating to privacy may be submitted through the official PropelPips support channel or designated privacy contact published on the website (see Support).

3.13 Changes to This Privacy Policy

PropelPips may update this Privacy Policy from time to time. The updated version will be published on the website with a revised effective date. Continued use of the services after publication may be treated as acknowledgement of the updated policy, subject to applicable law.